Run Jane Run’s policy is to bring you the best possible shipping rates: We've made special arrangements with some of our vendors to have items shipped directly from them to expedite delivery time. Please note: we do not ship to Post Office Boxes; you must provide us with a street address for shipping. Order Total Standard (7 - 10 days) Express (3 business days) Express Plus (2 business days) up to $50.00 $4.95 $10.95 $16.95 $50.01 - $80.00 $6.95 $12.95 $18.95 $80.01 - $110.00 $8.95 $14.95 $20.95 $110.01 - $140.00 $10.95 $16.95 $22.95 $140.01 and over $12.95 $18.95 $24.95 APOU.S. Possessions/FPO and Use standard rates above Not available Not available AlaskaHawaii Use standard rates above Add $15.00 to standard rates Not available Canada Not available Add $7.00 to standard rates Not available

How To Report Damage

FedEx Claims - 1.800.GoFedEx (1-800-463-3339) https://www.fedex.com/us/claimsonline You will need to register for a fedex.com User ID and password or login before filing your claim. Or, download, print out and fax a claims form: http://www.fedex.com/us/customer/claims/Claims.pdf?link=4 UPS Claims - 1-800-PICK-UPS (742-5877) https://www.ups.com/forms/e-mail/damage?loc=en_US Call our toll-free number (800) 233-1505 and report the damages that occurred with your shipment. Be prepared to tell us: a. your invoice or order number b. your tracking number c. the carrier's claim number d. which article(s) were damaged, and how so Once we've verified the claims process has started, we'll get a replacement out to you as soon as we can!

Terms of Use

Thank you for visiting Run Jane Run. We have prepared the information below to ensure that your experience with our Web site is one you'll want to repeat again and again. Run Jane Run provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may "bookmark" a particular portion of runjanerunsports.com and thereby bypass this agreement, your use of this site still binds you to the terms. Since Run Jane Run may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us. Legal Information This Web site is expressly owned and operated by Run Jane Run. The web site address for Run Jane Run, Limitation of Liability Given the unpredictability of technology and the online environment, runjanerunsports.com does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free from viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with servicing of equipment used in connection with use of our site. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Run Jane Run shall not be liable for damages of any kind related to your use of or inability to access this site. Inaccuracies We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on runjanerunsports.com may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. But please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or update product information at any time without prior notice. In the event an Run Jane Run product is listed at an incorrect price due to photographical error, typographical error or error in pricing information received from our suppliers, Run Jane Run shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Run Jane Run shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Run Jane Run shall issue a credit to your credit card account in the amount of the incorrect price. Availability When an item featured on runjanerunsports.com is no longer in stock, we make every attempt to remove that item from the Web site in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us. Colors We have made every effort to accurately display the colors of our products that appear on the Web site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. Indemnification You agree to indemnify, defend and hold harmless runjanerunsports.com, its officers, directors, employees, agents, affiliates, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. Correspondence Although we make every effort to respond quickly to applicable email messages, runjanerunsports.com is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding runjanerunsports.com, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this Web site or any e-mail connection. Please note that all of your comments, feedback, ideas, suggestions and other submissions that are disclosed or submitted to our company through runjanerunsports.com shall become and remain the property of Run Jane Run. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so. Privacy Policy We at Run Jane Run will not sell, exchange or pass on any user or customer information including: name, address, phone number and e-mail address. Information submitted to us stays with us. We greatly respect your privacy and appreciate your business. Thanks for shopping Run Jane Run! . Unless otherwise noted, all design and content featured on this site-including navigational buttons and images, artwork, graphics, photography, text, and the like-are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by Run Jane Run. This site in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our site and the site as a whole are intended solely for your personal, noncommercial use. Any use of our website and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of runjanerunsports.com. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from runjanerunsports.com. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.

 

Despite all our efforts to the contrary, it is possible that you may receive some damaged boxes or items when your order arrives. If this ever happens to you, don't panic. Rest assured, the damaged item(s) will be replaced as soon as possible once you file a damage claim with the carrier.

Here's what to do if you are the recipient of damaged goods:

1. If you are present when the driver delivers the shipment, start the claim process for damage right there, on the spot. You'll get a damage resolution at least 3-4 business days faster if you can do this. Go to Step 3.
2. If you discover the damage after the delivery person has departed, CALL THE DELIVERY COMPANY FIRST (UPS, FedEx) and start the claim process on their end. The reason? The delivery companies ignore us if we try to file the claim on our own. In some cases, the carrier will send an adjuster to witness the damage. Protect yourself and take photos of the damage to document the event.

FedEx Claims - 1.800.GoFedEx (1-800-463-3339)
https://www.fedex.com/us/claimsonline
You will need to register for a fedex.com User ID and password or login before filing your claim.

Or, download, print out and fax a claims form:
http://www.fedex.com/us/customer/claims/Claims.pdf?link=4

UPS Claims - 1-800-PICK-UPS (742-5877)
https://www.ups.com/forms/e-mail/damage?loc=en_US

Call our toll-free number (800) 233-1505 and report the damages that occurred with your shipment. Be prepared to tell us:
a. your invoice or order number
b. your tracking number
c. the carrier's claim number
d. which article(s) were damaged, and how so

Once we've verified the claims process has started, we'll get a replacement out to you as soon as we can!

 

Thank you for visiting Run Jane Run. We have prepared the information below to ensure that your experience with our Web site is one you'll want to repeat again and again. Run Jane Run provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may "bookmark" a particular portion of runjanerunsports.com and thereby bypass this agreement, your use of this site still binds you to the terms. Since Run Jane Run may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.

Legal Information
This Web site is expressly owned and operated by Run Jane Run. The web site address for Run Jane Run, 85 Samoset St., Plymouth, MA 02360. Unless otherwise noted, all design and content featured on this site-including navigational buttons and images, artwork, graphics, photography, text, and the like-are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by Run Jane Run. This site in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our site and the site as a whole are intended solely for your personal, noncommercial use. Any use of our website and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of runjanerunsports.com. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from runjanerunsports.com. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.

Limitation of Liability
Given the unpredictability of technology and the online environment, runjanerunsports.com does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free from viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with servicing of equipment used in connection with use of our site. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Run Jane Run shall not be liable for damages of any kind related to your use of or inability to access this site.

Inaccuracies
We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on runjanerunsports.com may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. But please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or update product information at any time without prior notice. In the event an Run Jane Run product is listed at an incorrect price due to photographical error, typographical error or error in pricing information received from our suppliers, Run Jane Run shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Run Jane Run shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Run Jane Run shall issue a credit to your credit card account in the amount of the incorrect price.

Availability
When an item featured on runjanerunsports.com is no longer in stock, we make every attempt to remove that item from the Web site in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us.

Colors
We have made every effort to accurately display the colors of our products that appear on the Web site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Indemnification
You agree to indemnify, defend and hold harmless runjanerunsports.com, its officers, directors, employees, agents, affiliates, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Correspondence
Although we make every effort to respond quickly to applicable email messages, runjanerunsports.com is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding runjanerunsports.com, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this Web site or any e-mail connection. Please note that all of your comments, feedback, ideas, suggestions and other submissions that are disclosed or submitted to our company through runjanerunsports.com shall become and remain the property of Run Jane Run. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.

Privacy Policy
We at Run Jane Run will not sell, exchange or pass on any user or customer information including: name, address, phone number and e-mail address. Information submitted to us stays with us. We greatly respect your privacy and appreciate your business.

Thanks for shopping Run Jane Run!

Your satisfaction is our primary concern. We will refund or exchange your order within 30 days of your purchase. Merchandise must not be washed or worn and in original, unused condition

 

Please note the following:

• A return authorization number must be obtained prior to return. This authorization is as easy to obtain by clicking here Contact Us or by calling 508-830-4787.  We regret that any returns received without the proper pre-authorization will result in loss of customer credit.
• No returns or exchanges will be accepted on customized embroidered items unless such items are defective.
• Original & return shipping costs will only be refunded in the case of incorrect or defective shipments.
• Please include a check for $4.95 or indicate on your invoice whether you would like these charges applied to your credit card. We encourage our customers to use shipping services with tracking capabilities to ensure successful arrival. Run Jane Run will not be responsible for lost items
• To check on the status of your return or exchange send us email  or please call 508-830-4787
• Sale items may be returned for exchange only.
• Be assured we will handle your return as quickly as possible
• If you would like to return or exchange items purchased at a home party, please do so through Run Jane Run directly.  A copy of your original invoice is required, shipping charges will apply.

Please be assured we will handle your return as quickly as possible.  Just send the item(s) back with the authorization number to:

Run Jane Run 
85 Samoset Street
Plymouth, MA  02360